Conflict In The Workplace

Conflict with customers and conflict between departments and teams. Staff are more productive and provide better customer service when they can manage conflict effectively.

FRONTLINE STAFF • LONE WORKER PERSONAL SAFETY • WELL-BEING

Your customer facing staff may have to handle very difficult situations, including complaints, threats of violence and acts of aggression. MPower your staff with the confidence to handle anything. Ensure that you satisfy all your legal and moral responsibilities. You can have something very practical, realistic and relevant to instantly prepare your staff for the worst and emPower them to be their best - and most importantly to stay safe.

Case Study

Customer Service is critical to every organisation. Sometimes your own staff and/or processes can get in the way of serving your internal and external customers as effectively as you could - and limit your ability to grow and thrive. Our expertise can help you quickly clear roadblocks and unlock huge potential. Once we understand your issues we’ll only then propose innovative positive interventions tailored to suit your budget.

Your organisation functioning as a highly productive team with excellent morale and motivation will drive your organisation forward. Petty infighting, miscommunication and misunderstandings will damage morale and potential or even threaten your long-term survival. You could have a hugely emPowering organisation where issues and differences are managed effectively in a positive environment of co-operation and support. We can help you drive culture change and nurture future leaders to deliver high performing teams.

TALKS, WORKSHOPS, ACCREDITED & TAILORED COURSES, COACHING & CONSULTANCY TO SUIT

We work with leading Businesses, Housing Associations and Hostels, Local Authorities, The NHS and Private Medical Organisations, Social Enterprises and Charities. MAX provide tools and practical experiences to empower individuals and groups. We help clients to assertively take control of difficult situations and communicate confidently and effectively in a wide range of conflict situations.

We utilise proven established techniques plus the latest scientific research and tools to enable the handling of situations ranging from mild disagreement to potentially violent incidents.

We are part of MAX Training and Development and have been delivering value-for-money effective interventions around the world since 2006

Our Areas

Conflict with customers and conflict between departments and teams. Staff are more productive and provide better customer service when they can manage conflict effectively.
 
Effective emPowerment for staff and students. Handling Learners Assertively and emPowering vulnerable young people. Solutions for search and physical intervention training.
 
Protecting your most precious assets - your staff. Hugely popular practical, relevant and realistic courses and workshops - as well as specialist policy and process design and equipment selection consultancy.
Practical techniques and approaches to suit your environment. Heart Rate Variability Control and Havening Techniques for 1:1 and group activities. 
 
 
Providing tailored courses, workshops and 1:1 coaching and support. What special requirements do you have?
 
 
For an energising and well received practical talk for your event or conference, choose a MAX area of expertise that works for you and have it tailored to suit your audience and their needs.
 

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